著者名,論文名,雑誌名,ISSN,出版者名,出版日付,巻,号,ページ,URL,URL(DOI) ,Removing Economic Influences from Customer Satisfaction Scores to Assess Managerial Performance in Marketing,Journal of the Japanese Society for Quality Control 39(1),,,2009,,,119-128,https://cir.nii.ac.jp/crid/1010000782032530222,