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ビジネス・プロセス管理のフレームワークに関する一考察 (徐龍達教授退任記念号)

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  • ビジネス プロセス カンリ ノ フレームワーク ニ カンスル イチ コウサツ
  • The Framework for Business Process Management

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A big company doesn’t beat down a little compant, but a fast company hits a slow company in the today’s competition environment called “the information age.” Thus, how the business process must be managed is a key point in the information age that such a speed is demanded. This paper describes the control of the business process that is necessary for the speed management from the following points of view: ①fitting to the various customer needs ②keeping the settled quality ③delivering in time. Furthermore, the business process is described in three levels. There are the continuous business process improvement, the business process redesign and the balanced business process. On the other hand, it is discussed about the combined balance between “the management control chain” with the cycle of Plan-Do-Check-Action and “the value chain” of the business process.




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