Author,Title,Journal,ISSN,Publisher,Date,Volume,Number,Page,URL,URL(DOI) "SHIGETA, Miyuki",Criticism : The happy surprise of each costomer is created by the effecieve communication between the staffs,HOSPITALITY MANAGEMENT,21850402,亜細亜大学経営学部,2019,9,1,33-35,https://cir.nii.ac.jp/crid/1050859758015216896,