著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL
"Banks, Drew and Daus, Kim",Customer. Community : unleashing the power of your customer base,,Jossey-Bass,2002,The Jossey-Bass business & management series,,078795621X,,https://cir.nii.ac.jp/crid/1130000793716486784