著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL
"Willcocks, Leslie and Lacity, Mary Cecelia and Craig, Andrew (Andrew S.)",South Africa's BPO service advantage : becoming strategic in the global marketplace,,Palgrave Macmillan,2015,"Technology, work and globalization",,9781137474049,,https://cir.nii.ac.jp/crid/1130000793775670272