著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL
"Kunst, Paul and Lemmink, Jos and Stauss, Bernd",Service quality and management,,Deutscher Universitäts Verlag,1999,Gabler Edition Wissenschaft,,3824467801,,https://cir.nii.ac.jp/crid/1130000793802163328