著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL
"Lemieux, Richard N. and Richards, David A. and Ross, Rollin R. and Institute of Internal Auditors",Customer-satisfaction audit : a management perspective,,Institute of Internal Auditors,1985,IIA monograph series,,0894131427,,https://cir.nii.ac.jp/crid/1130000793957760128