著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL
"Fottler, Myron D. and Ford, Robert C. and Cherrill P. Heaton and American College of Healthcare Executives. Foundation",Achieving service excellence : strategies for healthcare,1st Indian edition,Pentagon Press,2006,Encyclopaedia of quality management in hospital & health-care administration,,,,https://cir.nii.ac.jp/crid/1130000794153578368