著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL
"Stone, Merlin and Woodcock, Neil and Machtynger, Liz",Customer relationship marketing : get to know your customers and win their loyalty,2nd ed,K. Page in association with Marketing Magazine,2000,Marketing in action series,,0749427000,,https://cir.nii.ac.jp/crid/1130000794304487040