著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL
"Ayeni, Victor",Empowering the customer : the citizen in public sector reform,,Commonwealth Secretariat,2001,Managing the public service : strategies for improvement series,,0850926491,,https://cir.nii.ac.jp/crid/1130000794426352896