The danger of silencing conflict at work

CiNii Available at 4 libraries

Bibliographic Information

Title
"The danger of silencing conflict at work"
Statement of Responsibility
Leslie A. Perlow
Publisher
  • Harvard Business School Pub
  • Stanford Graduate School of Business
  • Ver. 1.0
Publication Year
  • c2003
Book size
4 3/4 in.
Format
computer file(optical disc)

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Notes

System requirements: Intel Pentium III (or equivalent) 650 MHz or higher clock rate; 128MB RAM; Graphics display adapter with a display resolution of 1024 x 768 and a 16-bit color depth; Creative Labs Sound Blaster (or compatible) sound card with speakers or headphones; 16X CD-ROM drive; Microsoft Windows 98/NT/2000/XP; Microsoft Windows Media Player 6.4 through 9.0; Microsoft Internet Explorer 5.0 through 6.0; Adobe Acrobat Reader 5.0

Title from disk label

"Product number 5615C"

Summary: The best way to pacify workplace conflict is to keep quiet and not make any waves, right? Wrong! Professor Leslie A. Perlow uses three studies to show that silencing conflict can have devastating negative task and relationship consequences: tasks take longer to do or never get done at all; working relationships are destroyed. Her research shows that the best way to complete a task on time and maintain positive working relationships is to communicate openly and honestly about the important issues

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