著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL
"Fitzsimmons, James A. and Fitzsimmons, Mona J. and Bordoloi, Sanjeev","Service management : operations, strategy, information technology","8th ed., International ed",McGraw-Hill/Irwin,2014,The Irwin/McGraw-Hill series in operations and decision sciences,,9781259010651,,https://cir.nii.ac.jp/crid/1130000794494452864