著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL
"Schneider, Benjamin and White, Susan S.",Service quality : research perspectives,,Sage Publications,2004,Foundations for organizational science,,"0761921478,076192146X",,https://cir.nii.ac.jp/crid/1130000794535873792