著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL
"Zahay, Debra and Griffin, Abbie and Marketing Science Institute",Are customer information systems worth it? : results from B2B services,,Marketing Science Institute,2002,Report,,,,https://cir.nii.ac.jp/crid/1130000794540988928