著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL
"Goodman, Gary S.","Monitoring, measuring, and managing customer service",1st ed,Jossey-Bass,2000,The Jossey-Bass business & management series,,0787951390,,https://cir.nii.ac.jp/crid/1130000794576499456