著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL
"Lewis, Norman and Birkinshaw, Patrick",When citizens complain : reforming justice and administration,,Open University Press,1993,Law and political change,,"0335157459,0335157440",,https://cir.nii.ac.jp/crid/1130000794755535872