著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL
"Kwan, Stephen K. and Spohrer, James C. and 澤谷, 由里子",Global perspectives on service science : Japan,,Springer,2016,Service science : research and innovations in the service economy,,9781493935925,,https://cir.nii.ac.jp/crid/1130000794883480576