著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL
"Finnegan, David Jesse and Willcocks, Leslie",Implementing CRM : from technology to knowledge,,John Wiley,2007,John Wiley information systems series,,9780470065266,,https://cir.nii.ac.jp/crid/1130000794967756416