著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL
"Villanueva, Julian and Duke University and Marketing Science Institute. Conference","Customer relationship management : customer behavior, organizational challenges, and econometric models",,Marketing Science Institute,2002,Report,,,,https://cir.nii.ac.jp/crid/1130000795067598592