著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL
"Zeithaml, Valarie A. and Bitner, Mary Jo and Gremler, Dwayne D.",Services marketing : integrating customer focus across the firm,5th ed,McGraw-Hill/Irwin,2009,McGraw-Hill international editions,,9780071263931,,https://cir.nii.ac.jp/crid/1130000795135889152