著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL
"Weingand, Darlene E.",Customer service excellence : a concise guide for librarians,,American Library Association,1997,ALA editions,,0838906893,,https://cir.nii.ac.jp/crid/1130000795159788160