著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL "Ciampa, Dan",Total quality : a users' guide for implementation,,Addison-Wesley,1991,Addison-Wesley series on organization development,,0201549921,,https://cir.nii.ac.jp/crid/1130000795166651776