著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL
"Burgess, John (K. John) and Connell, Julia","Developments in the call centre industry : analysis, changes and challenges",,Routledge,2006,Routledge studies in business organization and networks,,0415357020,,https://cir.nii.ac.jp/crid/1130000795203100800