著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL
"Gunther, John Joseph and Hawkins, Frank",Total quality management in human service organizations,,Springer Pub.,1996,Springer series on social work,,0826193404,,https://cir.nii.ac.jp/crid/1130000795226251648