著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL
"Lele, Milind M. and Sheth, Jagdish N.",The customer is key : gaining an unbeatable advantage through customer satisfaction,,Wiley,1987,"Wiley management series on problem solving, decision making, and strategic thinking",,"0471828599,0471549177",,https://cir.nii.ac.jp/crid/1130000795280205184