著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL
"Parasuraman, A. and Zeithaml, Valarie A. and Berry, Leonard L. and Marketing Science Institute","Moving forward in service quality research : measuring different customer-expectation levels, comparing alternative scales, and examining the performance-behavioral intensions link : working paper",,Marketing Science Institute,1994,Report,,,,https://cir.nii.ac.jp/crid/1130000795346262400