著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL
"Grönroos, Christian",Service management and marketing : managing the moments of truth in service competition,,Lexington Books,1990,Issues in organization and management series,,0669200352,,https://cir.nii.ac.jp/crid/1130000795491053824