著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL
"Krüger, Franziska",The influence of culture and personality on customer satisfaction : an empirical analysis across countries,,Springer Gabler,2016,Research,,9783658125561,,https://cir.nii.ac.jp/crid/1130000795561833088