著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL
"Fitzsimmons, James A. and Fitzsimmons, Mona J.",Service management for competitive advantage,,McGraw-Hill,1994,McGraw-Hill international editions,,0071133127,,https://cir.nii.ac.jp/crid/1130000795587622016