著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL
"Timm, Paul R.",Customer service : career success through customer satisfaction,2nd ed,Prentice Hall,2001,NetEffect series,,0130859591,,https://cir.nii.ac.jp/crid/1130000795625205376