著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL
"Walters, Suzanne",Customer service : a how-to-do-it manual for librarians,,Neal-Schuman Publishers,1994,How-to-do-it manuals for libraries,,,,https://cir.nii.ac.jp/crid/1130000795645058688