著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL National Research Council (U.S.). Transportation Research Board,"Management, performance, and quality of service",,Transportation Research Board,2015,Transportation research record,,"9780309369510,9780309369800,9781510854529",,https://cir.nii.ac.jp/crid/1130000795732780800