著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL
"Kumar, V. and Reinartz, Werner J.","Customer relationship management : concept, strategy, and tools",3rd ed,Springer,2018,Springer texts in business and economics,,9783662553800,,https://cir.nii.ac.jp/crid/1130000796010378368