著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL
"Rust, Roland T. and Zahorik, Anthony J. and Keiningham, Timothy L.",Service marketing,,Harper Collins College Publishers,1996,,,0673991458,,https://cir.nii.ac.jp/crid/1130000796029130240