著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL
"Fjermestad, Jerry and Romano, Nicholas C",Electronic customer relationship management,,M. E. Sharpe,2006,Advances in management information systems,,0765613271,,https://cir.nii.ac.jp/crid/1130000796215098240