著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL
"Shriver, Stephen J. and American Hotel & Motel Association. Educational Institute",Managing quality services,,Educational Institute of the American Hotel & Motel Association,1988,Educational Institute books,,0866120408,,https://cir.nii.ac.jp/crid/1130000796225288064