著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL
"Griffin, Jill and Lowenstein, Michael W.",Customer winback : how to recapture lost customers and keep them loyal,,Jossey-Bass,2001,The Jossey-Bass business & management series,,0787946672,,https://cir.nii.ac.jp/crid/1130000796247114368