著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL
"Bowen, David Earl and Chase, Richard B. and Cummings, Thomas G.","Service management effectiveness : balancing strategy, organization and human resources, operations, and marketing",1st ed,Jossey-Bass,1990,The Jossey-Bass management series,,1555422225,,https://cir.nii.ac.jp/crid/1130000796335256320