著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL
"Hoffman, Kenneth Douglas and Bateson, John E. G.",Essentials of services marketing,,Dryden Press,1997,The Dryden Press series in marketing,,0030152178,,https://cir.nii.ac.jp/crid/1130000796358779520