著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL
"Mathur, B. L.",Productivity and customer service in indian banking,,Arihant Publishing House,1995,Emerging perspectives of indian banking,,8172300190,,https://cir.nii.ac.jp/crid/1130000796398299392