著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL
"Czepiel, John A. and Congram, Carole A. and Shanahan, Jim and American Marketing Association",The Services challenge : integrating for competitive advantage,,American Marketing Association,1987,Proceedings series,,0877571880,,https://cir.nii.ac.jp/crid/1130000796436421120