著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL
"Tiwana, Amrit",The essential guide to knowledge management : e-business and CRM applications,,Prentice Hall PTR,2001,Essential guide series,,0130320005,,https://cir.nii.ac.jp/crid/1130000796504718592