著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL
"Kumar, V. and Shah, Denish and Aksoy, Lerzan and Holm, Morten and Keiningham, Timothy L. and Sheth, Jagdish N.",Customer relationship management,,Sage,2012,Legends in marketing,,,,https://cir.nii.ac.jp/crid/1130000796686525056