著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL
"Bolton, Ruth N. and Lemon, Katherine N.",A dynamic model of customers' usage of services : usage as an antecedent and consequence of satisfaction,,Marketing Science Institute,1998,Report,,,,https://cir.nii.ac.jp/crid/1130000796756284160