著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL
"Zinkhan, George and Pillai, Kishore Gopalakrishna and Provost, Melanie and Pan, Yue and Marketing Science Institute. Conference",Marketing to and serving customers through the internet,,Marketing Science Institute,2001,Report,,,,https://cir.nii.ac.jp/crid/1130000796790114176