著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL
"Bateson, John E. G. and Hui, Michael K. M.",The effects of perceived control and customer crowding on the service experience,,Marketing Science Institute,1990,Report,,,,https://cir.nii.ac.jp/crid/1130000796794311936