著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL
"White, Susan S. and Schneider, Benjamin",Climbing the commitment ladder : the impact on customer commitment of disconfirmation of service expectations,,Marketing Science Institute,1998,Report,,,,https://cir.nii.ac.jp/crid/1130000796861226880