著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL
"Silverman, Steven N. and Grover, Fajiv and Marketing Science Institute",Forming perceptions of overall quality in consumer products : a process of quality element integration : working paper,,Marketing Science Institute,1995,Report,,,,https://cir.nii.ac.jp/crid/1130000796932272256