著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL
"Stone, Merlin and Woodcock, Neil",Winning new customers in finacial services : using relationship marketing and information technology in consumer financial services,,Pitman,1997,Financial Times/Pitman Publishing,,0273622056,,https://cir.nii.ac.jp/crid/1130000797048555776