著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL
"Kenett, Ron and Salini, Silvia",Modern analysis of customer surveys : with applications using R,,Wiley,2012,Statistics in practice,,9780470971284,,https://cir.nii.ac.jp/crid/1130000797244656768